Your assembly technician is called to Australia to inspect and repair the machine you supplied after a breakdown. On site, however, he realises that it is a new model and his knowledge of the previous model is of little use to him. A laborious process of gathering information begins. Could this happen in your company? Then read on here!
With our collaboration tool, updates and new features can be published quickly and easily online, and even translated into several languages. The service technician can call up the technical documentation online and solve the problem on site. Possibly even from Switzerland – thanks to video telephony and an instruction tutorial for the operations manager in Australia.
